• Bachelor’s degree preferred.
• 3 years of experience on an account management or client success team/framework and/or an operations role with client interactions
• Experience with providing superior customer experience that exceeds expectation.
• Customer centric mindset
• Must be organized, have good time management skills, and a good working knowledge of basic computer applications including Microsoft Office
• Demonstrated effective use of customer data to drive outcomes
• Experience with customer outreach with a variety of channels including phone, email and web
• Experience with Salesforce or CRM a plus
• Excellent written, verbal, presentation, and interpersonal communication skills

Work set-up: Onsite for first 3 months then hybrid in Ortigas, Pasig